A well-established and growing insurance brokerage in Torrance, CA is seeking a bilingual, detail-oriented Benefits Account Manager to support a vibrant and high-performing producer in managing a book of employee benefits clients. This hybrid role requires a highly organized and responsive individual to handle day-to-day servicing, client communication, open enrollment meetings, and carrier coordination. The ideal candidate will be experienced in group health benefits, comfortable using online enrollment portals, and able to thrive in a small, collaborative team environment. This is a great opportunity for someone who enjoys working closely with clients, values a stable and flexible workplace, and wants to be part of a professional, family-style=””>Salary Range: $70,000 – $87,000 / year DOE

Benefits Account Manager Responsibilities: 

• Manage day-to-day servicing of a mid-sized benefits book spanning multiple clients and a significant number of covered lives
• Handle employee and client inquiries regarding billing, claims, and benefits via phone, email, and in-person meetings
• Coordinate and participate in open enrollment presentations and create communication materials
• Maintain and update client records using Applied TAM/EPIC and shared drives
• Provide timely updates to the producer and maintain regular communication with clients
• Travel to client sites for enrollment meetings approximately 1–2 times per month
• Create and manage employee benefit booklets and enrollment support materials
• Utilize and manage online enrollment systems such as Ease and Employee Navigator
• Monitor and document client compliance, including COBRA, 5500s, and required notices
• Ensure all phone and email inquiries are responded to within 24 hours
• Collaborate with internal teams to support client retention and satisfaction

Benefits Account Manager Requirements: 

• 2–5 years of benefits experience specifically as an account manager
• Active Life and Health license required
• Bilingual in English and Spanish
• Proficiency with online enrollment platforms such as Ease or Employee Navigator
• Experience managing multiple client accounts with high attention to detail and organization
• Willingness and ability to travel to client sites for enrollment meetings
• Valid driver’s license and auto insurance
• Strong computer literacy including MS Office
• Familiarity with Applied TAM or EPIC preferred
• Comfortable in a paperless, process-driven environment
• Excellent written and verbal communication skills

Benefits:

• Hybrid schedule
• Performance-based bonus potential
• 401(k) with company contribution
• Health, dental, and vision insurance
• PTO and paid holidays
• Mileage reimbursement for travel to client sites

Apply Now!

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