Posted 11/13/2026
Job Number: 18450
Office Manager
Miami, Florida • Onsite
Industry: Healthcare
Job Category: Operations
Job Type: Direct Hire
Salary: $140000 - $150000
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Job Description
Position Title: Director of Practice Operations
A luxury aesthetic practice in Miami seeks a Director of Practice Operations to oversee operations for the entire office. This leader supports the founding doctor, three additional doctors, and a visiting doctor, and maintains the practice’s service standards for a high-end clientele. Every patient interaction must reflect a refined level of polish and sophistication.
The practice is well established and performing strongly, and it continues to advance its technology. The role is fully in person in Miami, Monday through Friday, and it carries real authority over a lab, a patient coordination team, and the office’s production goals. The practice values a seasoned operator who can take on significant responsibility.
Salary Range: $140,000 – $150,000 / Year DOE
Plus quarterly or year-end performance bonus tied to KPI results, with on-target earnings above $200,000
Director of Practice Operations Responsibilities
- Lead all daily operations of the Miami office on behalf of the founding doctor, three additional doctors, and a visiting doctor
- Protect the founder’s business interests whenever he is out of the office, the most important function of the role
- Oversee the doctors’ lab, which has its own lab manager
- Manage two patient coordinators who also staff the front desk, and hold them accountable for booking numbers and for conversion rates from lead to consult and from consult to booking
- Track office-wide goals, including the production goal for the practice as a whole
- Manage inbound leads from the website, phone calls, and other channels, with each coordinator handling roughly 5 to 7 leads per day
- Monitor coordinator conversion performance as tracking technology continues to be refined
- Support patient coordination directly when needed
- Work in Pipedrive to log new-patient leads, contact labels, and coordinator communications, and in Dentrix Ascend once leads become patients
- Maintain a luxury standard of service in every patient interaction
Director of Practice Operations Requirements
- 5 or more years of relevant experience, including at least 3 years in sales management overseeing KPIs
- Sales background with a working understanding of the sales side of the business
- Strong leadership skills, including the ability to hold team members accountable for KPIs and metrics
- Exceptionally polished, sophisticated, and professional manner in speech, communication, and conduct
- On-site presence at the Miami office Monday through Friday
- Experience in luxury goods or other high-ticket sales, such as medical technology sales, is preferred
- White-glove, high-touch client service experience is preferred
- Bilingual fluency in English and Spanish is preferred, given the number of Spanish-speaking patients
Benefits
- Health insurance coverage with an employer contribution
- Paid time off, with the office closed between Christmas and New Year
- 401(k) retirement plan
- Performance-based bonus opportunity
Qualified sales leaders with a luxury or high-ticket background are encouraged to apply today and take ownership of a high-end practice that is already performing well.
#LI-LO1 #LI-MC1
Job ID: a0CUm00005SMQyuMAH
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