Posted 08/04/2026
Job Number: 17415

VP of Customer Success

, Las Vegas, Nevada Onsite

Industry:  Software/SaaS/PaaS

Job Category: Executive

Job Type:  Direct Hire

Salary:  $190,000 - $225,000 / Annually

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Job Description

Position Title: VP of Customer Success

Salary: $190,000 – $225,000 / Year, DOE plus bonus potential

Lead customer relationships where they matter most. This is a highly visible executive-level role responsible for owning critical customer escalations, driving cross-functional resolution, strengthening executive relationships, and creating long-term improvements that reduce recurring issues. You’ll partner with teams across Delivery, Engineering, Product Management and Support while serving as the trusted point of contact for global customers in the gaming and hospitality technology industry.

This opportunity is ideal for a relationship-driven technology leader who thrives in high-pressure environments, communicates confidently with executives and engineers alike, and takes ownership until every issue is fully resolved. If you’re energized by solving complex problems, influencing without direct authority, and making a measurable impact on customer success, you’ll excel in this role.

Responsibilities

  • Serve as the primary executive contact for critical customer escalations and major service issues
  • Lead cross-functional resolution efforts across Support, Engineering, Project Management, and Installation teams
  • Drive root cause analysis (RCA) to identify long-term solutions and prevent recurring issues
  • Maintain proactive communication with customers regarding incidents, product updates, and planned changes
  • Build and maintain strong relationships with executive and operational stakeholders across global customer accounts
  • Translate complex technical issues into clear business language for customers and executives
  • Coordinate with international engineering teams to ensure timely issue resolution
  • Prevent executive-level escalations through proactive stakeholder management and communication
  • Travel internationally to strengthen customer relationships and support strategic accounts

Requirements

  • 5+ years of experience managing customer escalations, stakeholder relationships, or customer delivery within a technology environment
  • Proven experience working directly with executive-level customers and internal leadership teams
  • Strong ability to influence cross-functional teams without direct authority
  • Excellent communication skills with the ability to simplify technical concepts for non-technical audiences
  • Experience performing root cause analysis and driving continuous improvement initiatives
  • Strong technical aptitude with the ability to communicate effectively with engineering teams
  • Experience working within regulated or highly controlled industries such as gaming, fintech, banking, or similar environments

Benefits

  • Medical, dental and vision insurance
  • Employer-paid basic life, AD&D and long-term disability insurance
  • 4% non-elective 401(k) contribution
  • Employer HSA contribution
  • Performance bonus opportunity

If you’re an experienced customer-facing technology leader who thrives on solving complex problems, building executive relationships, and driving meaningful operational improvements, we encourage you to apply and make a lasting impact on a rapidly growing global organization.

#LI-SG1 #LI-AM1

Job ID: a0CUm00004nqk0aMAA

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