Posted 07/30/2026
Job Number: 17399
Sales Operations Assistant
Wheeling, Illinois • Onsite
Industry: Telecommunications
Job Category: BTQ Inquiry - Hiring Needs
Job Type: Direct Hire
Salary: $60,000 - $75,000 / Annually
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Job Description
Position Title: Sales Operations Assistant
About: Make an impact with technology that supports the people who protect and serve our communities every day! We’re looking for a proactive, tech-savvy professional who is customer-focused, highly organized, and eager to contribute ideas while growing alongside a collaborative, high-performing team. As a Sales Operations Assistant, you’ll manage customer inquiries, prepare quotes, process orders, provide Tier 1 technical support, assist with reporting and invoicing, and collaborate closely with the sales team to improve efficiency. This is an excellent opportunity for someone who enjoys solving problems, thrives in a fast-paced environment, and wants to build a long-term career with a growing organization.
Responsibilities:
- Serve as the primary point of contact for customer inquiries, orders, and Tier 1 technical support via phone and email
- Prepare quotes, process sales orders, manage purchase orders, and assist with invoicing and order fulfillment
- Partner with the sales team to streamline processes, improve productivity, and deliver outstanding customer service
- Maintain accurate customer data within the CRM while creating reports, tracking KPIs, and supporting sales analytics
- Troubleshoot basic technical product issues and escalate complex cases when needed
- Qualify leads, build strong customer relationships, and identify opportunities to support account growth
- Prioritize multiple projects while maintaining accuracy, organization, and responsiveness in a fast-paced environment
Requirements:
- 1-3+ years of experience in sales operations, sales support, customer success, or technical customer service
- Strong customer service and communication skills with the ability to build lasting client relationships
- Proficiency with Microsoft Excel including formulas and experience working within a CRM platform
- Strong technical aptitude with the ability to quickly learn new products and troubleshoot customer issues
- Excellent critical thinking, problem-solving, and organizational skills with a proactive mindset
- Ability to manage multiple priorities while maintaining accuracy and attention to detail
- Experience within the technology industry preferred with headset or telecommunications experience considered a strong plus
Benefits:
- Comprehensive medical, dental, vision, and life insurance benefits
- 401(k) with 3% safe harbor match plus profit sharing
- Paid time off and paid holidays
- Annual performance reviews and annual bonus opportunities
- Collaborative, high-performing team culture that values innovation, accountability, and professional growth
- Opportunity to support industry-leading clients across government, public safety, healthcare, and enterprise organizations
If you’re a motivated problem-solver who enjoys technology, thrives in a collaborative environment, and is looking to build a rewarding long-term career, we’d love to hear from you—apply today!
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Job ID: a0CUm00004mLjseMAC
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