Posted 07/30/2026
Job Number: 17399

Sales Operations Assistant

Wheeling, Illinois Onsite

Industry:  Telecommunications

Job Category: BTQ Inquiry - Hiring Needs

Job Type:  Direct Hire

Salary:  $60,000 - $75,000 / Annually

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Job Description

Position Title: Sales Operations Assistant

About: Make an impact with technology that supports the people who protect and serve our communities every day! We’re looking for a proactive, tech-savvy professional who is customer-focused, highly organized, and eager to contribute ideas while growing alongside a collaborative, high-performing team. As a Sales Operations Assistant, you’ll manage customer inquiries, prepare quotes, process orders, provide Tier 1 technical support, assist with reporting and invoicing, and collaborate closely with the sales team to improve efficiency. This is an excellent opportunity for someone who enjoys solving problems, thrives in a fast-paced environment, and wants to build a long-term career with a growing organization.

 

Responsibilities:

  • Serve as the primary point of contact for customer inquiries, orders, and Tier 1 technical support via phone and email
  • Prepare quotes, process sales orders, manage purchase orders, and assist with invoicing and order fulfillment
  • Partner with the sales team to streamline processes, improve productivity, and deliver outstanding customer service
  • Maintain accurate customer data within the CRM while creating reports, tracking KPIs, and supporting sales analytics
  • Troubleshoot basic technical product issues and escalate complex cases when needed
  • Qualify leads, build strong customer relationships, and identify opportunities to support account growth
  • Prioritize multiple projects while maintaining accuracy, organization, and responsiveness in a fast-paced environment

 

Requirements:

  • 1-3+ years of experience in sales operations, sales support, customer success, or technical customer service
  • Strong customer service and communication skills with the ability to build lasting client relationships
  • Proficiency with Microsoft Excel including formulas and experience working within a CRM platform
  • Strong technical aptitude with the ability to quickly learn new products and troubleshoot customer issues
  • Excellent critical thinking, problem-solving, and organizational skills with a proactive mindset
  • Ability to manage multiple priorities while maintaining accuracy and attention to detail
  • Experience within the technology industry preferred with headset or telecommunications experience considered a strong plus

Benefits:

  • Comprehensive medical, dental, vision, and life insurance benefits
  • 401(k) with 3% safe harbor match plus profit sharing
  • Paid time off and paid holidays
  • Annual performance reviews and annual bonus opportunities
  • Collaborative, high-performing team culture that values innovation, accountability, and professional growth
  • Opportunity to support industry-leading clients across government, public safety, healthcare, and enterprise organizations

If you’re a motivated problem-solver who enjoys technology, thrives in a collaborative environment, and is looking to build a rewarding long-term career, we’d love to hear from you—apply today!

#LI-LO1 #LI-MH1

Job ID: a0CUm00004mLjseMAC

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