Posted 01/26/2026
Job Number: 15367

Front-End Manager

Saratoga Springs, NY Onsite

Industry:  Hospitality

Job Category: Management

Job Type:  Direct Hire

Salary:  $80,000 - $100,000/Annually

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Job Description

The Front-End Manager plays a crucial role in enhancing the customer experience at a high-end restaurant. This individual will bring expertise from a larger market, such as New York City, to elevate service standards and foster a culture of excellence. The position requires a dedication to training staff and implementing processes that ensure an unforgettable dining experience. Challenges include reshaping the current culture and aligning the team with elevated service expectations. This role is ideal for someone who thrives in a dynamic environment and is committed to delivering top-notch customer service. The successful candidate will be instrumental in defining and illustrating the overall service experience from initial contact to meal completion.

Salary Range: $80,000 – $100,000 / Year DOE

Front-End Manager Responsibilities:

  • Establish high standards for all employees in areas such as reservations, guest greetings, and overall service
  • Define the service experience from the initial call to the end of the meal
  • Monitor staff performance and provide constructive feedback
  • Oversee front-of-house staff, ensuring smooth operations during peak and off-peak seasons
  • Expand private event offerings and enhance the Preferred Guest Program
  • Conduct staff training and scheduling

Front-End Manager Requirements:

  • 5+ years of experience in a high-end or fine dining restaurant environment, ideally within a major market
  • Proven track record of elevating service standards and transforming guest experience
  • Strong leadership presence with the ability to train, coach, and hold front-of-house teams accountable
  • Exceptional guest-facing skills with confidence engaging high-net-worth clientele
  • Deep understanding of luxury hospitality, service flow, and fine dining etiquette
  • Experience setting and enforcing detailed service standards from reservations through close of service
  • Ability to manage scheduling, staffing, and performance in a fast-paced, seasonal environment
  • Comfortable driving cultural change and building a service-first mindset across teams
  • Highly organized, process-driven, and metrics-focused approach to improvement
  • Willingness to work evenings, weekends, and extended hours during peak season
  • Experience overseeing large front-of-house teams in high-volume settings
  • Strong communication skills, including delivering both positive and corrective feedback
  • Tech-savvy with experience using POS systems

Benefits:

  • Negotiable benefits package
  • Potential for profit sharing or equity
  • Opportunity to shape the future of an exciting and growing restaurant

If you are a Front-End Manager looking to take the next step in your career, apply now! #LI-KR1

Job ID: a0CUm00003gmuFyMAI

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