Posted 01/22/2026
Job Number: 15345

IT Specialist – CargoWise

Opa-Locka, FL Onsite

Industry:  Supply Chain

Job Category: Supply Chain

Job Type:  Direct Hire

Salary:  $85,000 - $90,000/Annually

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Job Description

The IT Specialist will play a critical role in managing enhancements to the CargoWise system while translating operational needs into actionable requirements for external developers. This position involves serving as the internal helpdesk for a 40–50 person office, addressing troubleshooting, new-hire setups, and general IT issues. Over time, the role will transition between optimizing CargoWise and providing day-to-day IT support. The ideal candidate will possess a strong understanding of both CargoWise and IT systems, ensuring that operational workflows are streamlined and effective. This role offers a unique blend of project management and technical support, making it essential for the company’s efficient operation.

IT Specialist – CargoWise Responsibilities

  • Analyze operational needs and design system improvements, workflows, and new processes
  • Translate business and process needs into clear documentation for the external CargoWise programmer
  • Coordinate with developers to ensure system updates and customizations are developed correctly
  • Oversee and test system changes, optimizations, and new implementations
  • Generate and maintain CargoWise KPIs, reporting structures, and system configurations
  • Provide advanced troubleshooting for issues within CargoWise
  • Train team members on new system features or process changes as necessary
  • Serve as the primary helpdesk resource for the office, supporting staff with software installs and troubleshooting hardware issues
  • Configure new laptops and workstations, ensuring access to required systems and tools
  • Perform routine software updates and monitor basic security issues
  • Act as the on-site IT point of contact, maintaining documentation of IT processes and system configurations

IT Specialist – CargoWise Requirements:

  • Strong CargoWise experience with at least 2 years of hands-on use
  • Freight forwarding industry knowledge with a minimum of 2 years of relevant experience
  • Proficiency in supporting IT systems, including Windows OS and Microsoft 365
  • Ability to troubleshoot hardware/software issues and manage new hire onboarding
  • Confidence and self-sufficiency as the main on-site IT support
  • CargoWise certifications are preferred
  • 5–10+ years of CargoWise or freight-forwarding technology experience preferred
  • Broader freight forwarding operational exposure preferred
  • Strong business-process documentation and mapping skills preferred
  • Experience in project management and training end users preferred

Benefits:

  • Healthcare benefits starting on the first day of work
  • 401k
  • PTO

If you are looking to take the next step in your career, apply now! #LI-MH1

Job ID: a0CUm00003gM7o9MAC

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