Posted 01/22/2026
Job Number: 15345
IT Specialist – CargoWise
Opa-Locka, FL • Onsite
Industry: Supply Chain
Job Category: Supply Chain
Job Type: Direct Hire
Salary: $85,000 - $90,000/Annually
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Job Description
The IT Specialist will play a critical role in managing enhancements to the CargoWise system while translating operational needs into actionable requirements for external developers. This position involves serving as the internal helpdesk for a 40–50 person office, addressing troubleshooting, new-hire setups, and general IT issues. Over time, the role will transition between optimizing CargoWise and providing day-to-day IT support. The ideal candidate will possess a strong understanding of both CargoWise and IT systems, ensuring that operational workflows are streamlined and effective. This role offers a unique blend of project management and technical support, making it essential for the company’s efficient operation.
IT Specialist – CargoWise Responsibilities
- Analyze operational needs and design system improvements, workflows, and new processes
- Translate business and process needs into clear documentation for the external CargoWise programmer
- Coordinate with developers to ensure system updates and customizations are developed correctly
- Oversee and test system changes, optimizations, and new implementations
- Generate and maintain CargoWise KPIs, reporting structures, and system configurations
- Provide advanced troubleshooting for issues within CargoWise
- Train team members on new system features or process changes as necessary
- Serve as the primary helpdesk resource for the office, supporting staff with software installs and troubleshooting hardware issues
- Configure new laptops and workstations, ensuring access to required systems and tools
- Perform routine software updates and monitor basic security issues
- Act as the on-site IT point of contact, maintaining documentation of IT processes and system configurations
IT Specialist – CargoWise Requirements:
- Strong CargoWise experience with at least 2 years of hands-on use
- Freight forwarding industry knowledge with a minimum of 2 years of relevant experience
- Proficiency in supporting IT systems, including Windows OS and Microsoft 365
- Ability to troubleshoot hardware/software issues and manage new hire onboarding
- Confidence and self-sufficiency as the main on-site IT support
- CargoWise certifications are preferred
- 5–10+ years of CargoWise or freight-forwarding technology experience preferred
- Broader freight forwarding operational exposure preferred
- Strong business-process documentation and mapping skills preferred
- Experience in project management and training end users preferred
Benefits:
- Healthcare benefits starting on the first day of work
- 401k
- PTO
If you are looking to take the next step in your career, apply now! #LI-MH1
Job ID: a0CUm00003gM7o9MAC
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