Posted 01/20/2026
Job Number: 15326

Patient Services Facilitator

New York, NY Onsite

Industry:  Healthcare

Job Category: Administrative

Job Type:  Direct Hire

Salary:  $50,000 - $50,000/Annually

Share This Job

Job Description

A mission-driven nonprofit outpatient behavioral health organization is seeking a Patient Services Facilitator. The Patient Services Facilitator plays a critical role in ensuring a seamless experience for patients within a healthcare setting. This position requires a bilingual individual who excels in customer service and demonstrates a strong commitment to patient care. The facilitator is tasked with navigating the complexities of patient needs, which can vary significantly. Attention to detail is paramount, particularly in a high-needs community where clear communication and understanding of services offered are essential. A successful candidate will thrive in an environment that demands both independent work and teamwork, contributing to a culture of trust and reliability.

Salary Range: $50,000 / Year

Patient Services Facilitator Responsibilities:

  • Answer calls and emails from patients
  • Triage patients to assess their needs and ensure appropriate services
  • Screen insurances for eligibility and coverage
  • Schedule and reschedule patient appointments
  • Complete necessary documentation in the medical record system
  • Collaborate with the team via Zoom throughout the day

Patient Services Facilitator Requirements:

  • Bilingual in English and Spanish
  • High school diploma required
  • Minimum of one year of customer service experience
  • Experience in the medical, legal, or insurance fields, demonstrating understanding of discretion and confidentiality
  • Bachelor’s degree preferred
  • Experience in behavioral health services preferred
  • Familiarity with electronic health records or CRM systems preferred

Benefits:

  • 15 PTO days accrued per year.
  • 12 sick days per year, front-loaded and pro-rated.
  • 9 holidays per year.

If you are a caring Patient Services Facilitator looking to take the next step in your career, apply now! #LI-KR1

Job ID: a0CUm00003g1ebGMAQ

Apply For This Position

Related Jobs

About Us

At Boutique Recruiting, we specialize in personalized, connection-driven placements, empowering candidates to achieve their goals. Committed to bold, impactful solutions, we fill roles of all types—full-time, part-time, and more—ensuring success for clients, candidates, and employees alike.

Job Details About Us Image

5-Star Reviews From Our Candidates