A global leader in industrial coding, marking, and digital printing technologies, providing innovative solutions that keep the world’s manufacturing lines running smoothly, is seeking a qualified Field Service Technician in the Grand Rapids, MI area. As part of a dynamic field service team, you’ll support cutting-edge laser and printing technologies, including CO₂, Fiber, and UV lasers, continuous inkjet, and thermal transfer systems that are used across industries that touch millions of products every day. We’re seeking a Field Service Technician to support clients within a two-hour radius of Grand Rapids, MI, ensuring their equipment performs at peak reliability. This role combines hands-on technical troubleshooting with the freedom of managing your own schedule and providing outstanding customer service.

Field Service Technician Responsibilities:

• Install, maintain, and repair industrial printers and laser systems at customer sites.
• Proactively monitor printer performance using cloud systems, identifying and resolving technical issues before they impact production.
• Perform scheduled preventative maintenance and system upgrades to ensure optimal uptime.
• Diagnose mechanical, electrical, and software-related issues with printing systems.
• Maintain detailed service records, including repair logs, performance reports, and parts usage.
• Manage on-site inventory of parts and supplies, ordering replacements as needed.
• Collaborate with customers and sales teams to identify potential service upgrades or new system opportunities.
• Travel occasionally, mainly within Michigan, with minimal overnight stays.

Field Service Technician Requirements:

• 4 – 6 years of hands-on technical experience in field service, maintenance, or electronics repair
• Strong troubleshooting skills across electrical, mechanical, and software systems.
• Experience with industrial or commercial printing equipment is preferred
• Proficient with diagnostic tools, calibration, and system monitoring software.
• Excellent communication and customer service skills.
• Ability to work independently, manage schedules, and take ownership of service outcomes.
• Valid driver’s license and clean driving record.
• Must reside within commuting distance of Grand Rapids, MI.
• Experience with laser systems (CO₂, Fiber, UV) or industrial automation equipment preferred
• Data analysis and reporting experience using cloud-based monitoring tools preferred
• Strong mechanical aptitude and familiarity with control systems or sensors preferred
• Prior experience in military electronics, communications, or avionics maintenance preferred

Benefits:

• Bonuses
• Company Vehicle
• Stipends: $75/month for home internet + company phone
• 401(k) with company match
• PTO
• Comprehensive medical, dental, and vision plans

Join a team where precision meets innovation, and your work keeps the world’s production lines moving. Apply Now! #LI-MC1