A highly respected plaintiff-side employment law firm is seeking a Head of Intake to lead and manage its growing intake team. This critical leadership role blends client interaction, intake strategy, and department operations to ensure that high-quality potential cases are efficiently screened, reviewed, and advanced. The Head of Intake will oversee two direct reports, guide department performance, and work closely with attorneys to evaluate potential wage & hour, wrongful termination, and class action cases. This position is ideal for a self-motivated, bilingual professional with legal experience who is ready to lead a team and drive department goals in a mission-driven law firm.

Salary Range: $80,000 – $100,000 / year DOE

Head of Intake Responsibilities:

• Lead and manage the intake team, providing coaching, training, and performance evaluations
• Set clear expectations and monitor department KPIs, including sign-up goals and call volume
• Organize weekly check-ins and department meetings to communicate progress and expectations
• Evaluate departmental performance and suggest improvements to intake processes
• Conduct preliminary screenings and assess the viability of potential employment law cases
• Guide prospective clients through the intake process and gather necessary documentation
• Assign leads to the appropriate attorneys based on referral source and case type
• Ensure timely and accurate follow-up with clients and referral partners
• Oversee intake logistics including scheduling, calendaring, follow-ups, and maintaining case status
• Prepare summaries and recommendations for attorneys on new intakes
• Maintain an updated intake database and accurate tracking of conversion rates
• Refer out non-qualifying cases and maintain documentation for declined leads

Head of Intake Requirements:

• 3+ years of experience in intake, legal operations, or case management, law firm environment preferred
• Prior experience supervising or managing teams
• Fully bilingual in English and Spanish, written and spoken
• Strong proficiency in Microsoft Office Suite
• Highly organized, dependable, and self-motivated with strong judgment and initiative
• Strong communication and interpersonal skills; able to work with attorneys and clients
• Comfortable working in a fast-paced, client-first environment
• Licensed California attorney is a plus
• Bachelor’s degree is preferred
• Prior experience in plaintiff-side employment law
• Familiarity with legal software such as Westlaw, Case Anywhere, and Time Slips

Benefits:

• Competitive base salary
• Incentive Bonus
• Discretionary Year-End Bonus
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Generous PTO
• 13 paid holidays
• Life & Accidental Death Insurance

Apply now to be a key player in this firm’s continued success!

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