A leading medical technology company in Forest, CA is seeking a Customer Service Representative to join its team. This role is responsible for handling customer orders, providing support to sales representatives, and managing general office tasks. The ideal candidate is detail-oriented, organized, and capable of handling a high volume of transactions, particularly towards the end of the month. The company is seeking a team player who thrives in a fast-paced environment and can effectively multitask.

Responsibilities

•  Order taking by email, phone, and fax
•  Daily processing and fulfillment of customer sales orders, field orders, and warranty replacements
•  Provide field managers and sales representatives with customer communication and support
•  Enter and process field managers’ and sales reps’ trunk stock and field inventory requests
•  Process requests for quotes, pro-forma invoices, and RMAs
•  Issue credit memos
• Process new customer account setup and provide account support
• Work closely with accounting on account credit holds and credit limits
•  Answer and direct phone calls with light office reception duties
• Assist with customer service-related projects as needed
• Perform general office administration tasks such as filing, sorting, and organizing

Requirements

•  2+ years of experience in a customer service role
•  Experience handling high-volume transactions
•  High school diploma
• Strong computer skills, including proficiency in Microsoft Office (Word, Outlook, Excel)
•  Ability to become proficient in Sage ERP software (training provided)

Benefits

•  Bonus Potential
• Medical insurance with company contribution
•  401K with a 3% company match
• Two weeks of PTO in the first year

This is an onsite role with working hours between 7:00 AM – 5:00 PM, Monday through Friday. The company fosters a friendly work environment with an open-door policy and opportunities for professional growth. Apply now! 

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