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Technical Customer Support
Job Description
Hybrid
A growing technology solutions company that serves labor organizations across the U.S. is seeking a talented and detail-oriented Technical Customer Support. Located in Norwalk, Connecticut, this role offers a unique opportunity to bridge the gap between clients and technology, ensuring smooth software implementation, insightful analysis, and exceptional client support. The position is ideal for someone passionate about technology, client success, and solutions that make a real difference. This role is a pivotal position that will contribute to advancing client operations while enjoying opportunities for career growth and impact.
Technical Customer Support Responsibilities:
- Guide clients through the implementation of specialized software and customized tools
- Act as a liaison between clients and technical teams, advocating for client needs and improvements
- Analyze and resolve complex issues involving integrations, configurations, and system workflows
- Collaborate with technical teams to provide tailored solutions to client-specific challenges
- Deliver training sessions to clients, ensuring successful software and tool adoption
- Develop reporting solutions to optimize insights from organizational data
Technical Customer Support Requirements:
- Strong background in technology solutions, business analysis, and client-focused problem-solving
- Experience with project coordination, training, and software implementation
- Exceptional communication and interpersonal skills for client interaction and support
- Ability to adapt to new technologies and work collaboratively across teams
- Willingness to work onsite at least part of the week and travel occasionally for client visits
- Familiarity with union or labor organization operations is a plus
Benefits:
- Health insurance coverage
- 401(k) plan
- 3 weeks PTO
- Opportunities for career growth
Join a forward-thinking company specializing in empowering labor organizations with cutting-edge technology, seeking a skilled Technical Customer Support to foster client relationships, implement solutions, and enhance operational efficiency!
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