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Sales Administration Manager
Job Description
Located in Tucson, Arizona, this rapidly growing eCommerce company is seeking a skilled Sales Administration Manager to oversee and optimize sales operations. This role involves managing a team, streamlining processes, supporting customer interactions, and driving continuous improvements to ensure efficiency and success. The ideal candidate will bring leadership experience, a strong background in sales administration, and a passion for contributing to a fast-paced, collaborative environment.
Salary Range: $80,000 / Year DOE
Sales Administrator Manager Responsibilities:
Lead and manage a team of 9 technical sales and customer support professionals, ensuring smooth operations and high-performance
Oversee the sales administration process, including order processing, customer troubleshooting, and workflow management for approximately 1,500 monthly orders
Develop and implement Standard Operating Procedures (SOPs) to improve process efficiency and address operational gaps
Manage customer communications via email and phone, ensuring prompt and effective support
Collaborate with internal teams, such as logistics and operations, to ensure seamless order fulfillment and customer satisfaction
Monitor team performance using data-driven metrics and provide coaching and training as needed
Identify and implement continuous improvement initiatives for sales processes and quality assurance
Participate in creating quotes, invoices, and managing CRM entries to support team efforts
Sales Administrator Manager Requirements:
Bachelor s degree required; STEM major is a plus
Minimum of 5 years in a sales administration role
Proven management experience leading teams in high-volume environments
E-Commerce experience required
Proficient in CRM tools
Strong organizational skills with the ability to handle complex workflows and high-volume tasks
Excellent communication skills and customer service orientation
Goal-driven and passionate about contributing to a fast-paced, growing organization
Benefits:
401(k) plan
Medical coverage
Vision and dental plans available
Paid Time Off
Paid holidays
Opportunity for professional growth within a rapidly expanding organization
Join a fast-growing e-commerce company as a Sales Administration Manager and lead a dynamic team while driving process improvements and customer success!
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