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SaaS Client Success Manager
Job Description
Remote
A rapidly growing SaaS company based in Atlanta, GA is looking for a Senior Client Success Manager to join their dynamic team! This fully remote role focuses on cultivating strong client relationships, driving retention, and optimizing product usage for enterprise-level clients. The company prioritizes employee fulfillment and growth, offering competitive compensation, benefits, and an inclusive culture. If you are a proactive, client-focused professional with a polished, type-A personality, this role is for you!
Senior Client Success Manager Responsibilities:
- Build and maintain strong relationships with clients to ensure long-term satisfaction and retention
- Manage a portfolio of accounts, focusing on proactive relationship management and client engagement
- Conduct quarterly business reviews (QBRs) to present insights, progress, and opportunities for improvement to executive stakeholders
- Analyze client data to uncover trends, identify opportunities, and provide actionable recommendations to drive success
- Develop and implement tailored client success plans, aligning product usage with client goals and objectives
- Monitor and address potential risks, collaborating with clients and internal teams to resolve issues and ensure continued success
- Serve as a trusted advisor to clients, guiding them through best practices and offering strategic solutions
- Collaborate with sales and product teams to identify upsell and cross-sell opportunities, contributing to the company s revenue goals
- Stay informed about industry trends and company product updates to provide clients with relevant and valuable insights
Senior Client Success Manager Requirements:
- 4-5 years of SaaS client success experience managing an ARR book of business of 3MM or greater
- Proven ability to engage in strategic-level discussions with executive stakeholders
- Experience creating and delivering QBRs and program reviews
- Proficiency in Excel (formulas required; pivot tables a plus) and PowerPoint
- Strong business acumen and the ability to read and adapt to client needs
- Bachelor' s degree required
- Excellent communication, organizational, and problem-solving skills
Benefits:
- Competitive base salary with annual performance bonus
- Unlimited PTO
- Comprehensive medical, dental, and vision insurance
- 401(k) with employer match up to a percentage of salary
- Life insurance, short-term and long-term disability fully covered by the employer
- Flexible work hours (must align with EST or CST time zones)
Apply now!
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