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Product Manager
Tucson, AZ 85706 US
Job Description
A rapidly growing e-commerce company that specializes in selling laboratory equipment is seeking a highly motivated Senior Product Manager to join their team in Tucson, AZ. As the Senior Product Manager, you will lead a team of Product Managers and provide support to ensure effective customer solutions and support. The ideal candidate will have a PhD in material science and engineering or chemistry and 3-5 years of experience working on the sales side of the industry.
This position offers the unique chance to be part of a small team that values hard work and a growth mindset. You will gain a competitive salary, great benefits, generous time off and lots of opportunity for growth as the company continues to expand!
Pay Range: $120,000 - $150,000 DOE
Responsibilities:
- Oversee 5 direct reports and provide guidance/support to the team
- Handle inbound customer phone calls and emails, addressing product and technical questions
- Coordinate with other departments and vendors to discuss customer requirements
- Evaluate if client requests can be fulfilled and guide them towards suitable products
- Drive sales growth
- Collaborate with the team to resolve issues and ensure customer satisfaction
- Focus on customer support, ensuring timely and accurate responses to inquiries
- Utilize MS Office, Zoho CRM System, and Active Campaign to manage customer interactions and data
Requirements:
- PhD degree in Material Science & Engineering or Chemistry, or a Master's degree with relevant leadership experience
- 3-5 years of work experience in the industry, preferably in Product Management, Customer Facing, Technical Support, Sales, or Business Development
- Minimum of 1 year of leadership experience within a product management or customer service related role
- Experience in selling lab equipment and lab supplies is a plus
Benefits:
- Medical, Dental and Vision Insurance
- 401k with up to 4% mat
- Vacation/PTO/PSL
- Major Holidays Paid
To learn more about what this exciting position has to offer, apply now!
#INDOPS #LI-POST #LI-ONSITE
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