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Manufacturing Customer Support Specialist

Anaheim Hills, CA 92807

Posted: 07/28/2023 Employment Type: Permanent Category: Customer Service/Call Center Job Number: 20070 Pay Range: $60,000 - $70,000 DOE

Job Description

A leading manufacturer of finished hardwood products in Anaheim Hills, CA is seeking a Manufacturing Customer Support Specialist to join their team!  The company has an impressive portfolio of projects and focus on high-quality craftsmanship and sustainability. You’ll be working closely with architects, designers, and subcontractors while maintaining client relationships, coordinating projects and managing multiple accounts.

With a family-focused environment, the company boasts a team with extensive tenure, and they actively promote from within. The supportive work culture exemplifies the company's dedication to its employees. If you are tech-savvy with a strong passion for providing exceptional customer service, and thrive in a diverse project-oriented environment, this is a great opportunity for you!

Pay Range: $60,000 - $70,000 DOE


  • Serve as the primary point of contact for clients, providing exceptional customer service and account management
  • Manage projects from start to finish, handling logistics, problem-solving, and addressing any challenges that arise
  • Process customer orders and ensure timely delivery of products
  • Collaborate with internal teams and departments to ensure seamless project execution
  • Conduct regular communication with clients via phone, email, and in-person meetings
  • Engage with existing clients to maintain long-term relationships and identify opportunities for additional sales
  • Maintain an in-depth understanding of the company's products and services to effectively address customer inquiries and provide product recommendations
  • Embrace a proactive and solution-oriented approach to enhance customer satisfaction and achieve business goals
  • At least 2 years of experience in customer service or inside sales support
  • Strong tech-savvy skills, including proficiency in Microsoft Office tools
  • Bachelor's degree is preferred
  • Excellent problem-solving and project management abilities
  • Ability to multitask, prioritize, and work on various projects simultaneously
  • A strategic and logistical mindset to think critically and make informed decisions
  • Exceptional communication and interpersonal skills for effective client interactions
  • Detail-oriented, organized, and self-driven to take initiative
  • Interest in architecture, design, marketing, or sports is a plus
  • Competitive salary + discretionary bonus
  • 100% medical insurance premium coverage for employee
  • 401K plan with 4% match
  •  10 days PTO
  • Major holidays off
  • $50/month internet stipend

If you are interested in this opportunity, apply now!


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