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Customer Service Representative
Job Description
A leading wholesale distributor of paint, hardware and lumber is searching for a Customer Service Lead to join their team! This is a fully onsite position in Port Washington, NY where you ll be responsible for processing PO s from order taking all the way through to completion. This is a people-friendly, lead role that is perfect for a tech-savvy professional who's ready to dive into the world of paint, hardware, and lumber distribution and make a big impact on a brand that has an amazing team spirit and positive reputation in the marketplace!
Salary Range: $50,000 - $65,000 DOE
Customer Service Lead Requirements:
- 3+ years of customer service experience, including at least 1 year in a lead or supervisory role
- Proficiency in Excel and the ability to adapt to new and proprietary technologies
- Exceptional communication skills, both over the phone and through email
- Comfortable in a fast-paced setting, juggling multiple tasks and adapting to changing priorities as needed
- Strong problem-solving skills to resolve issues efficiently and ensure customer satisfaction
- Team-oriented, ready to support and collaborate with others
- Experience in inside sales or upselling is preferred
- Bilingual abilities in English/Chinese or English/Spanish are a plus
Customer Service Lead Responsibilities:
- Lead and mentor a team of customer service representatives, providing guidance and support to ensure high performance and professional development
- Oversee the efficient processing and management of customer orders across phone, email, fax, and online platforms from initiation to completion
- Deliver superior customer service by addressing escalated inquiries, resolving complex issues, and maintaining high satisfaction levels through effective communication
- Collaborate with sales, accounts payable, and logistics teams to ensure seamless order fulfillment and resolve any discrepancies
- Identify opportunities for process improvements and implement strategies to enhance customer service efficiency and effectiveness
- Identify opportunities for upselling and support sales objectives through proactive customer engagement
- Utilize Excel and proprietary systems for accurate order entry, reporting, and data analysis
- Navigate a fast-paced environment with agility, ensuring timely order processing and adapting to shifting priorities as needed
- Investigate and resolve order or invoice issues, employing critical thinking to maintain accuracy and customer trust
Benefits:
- Health, Dental and Vision insurance
- 401K plan
- Sick/Vacation days
- Training and support
- Growth opportunities
- Bonus potential
Apply now!
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