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Customer Service Rep
Job Description
A well-established custom packaging solutions company in Ellington, CT is searching for an ambitious and motivated Customer Service Rep to help support business development efforts! They are looking for someone with at least 3 years of experience in a customer service role who is ready to build strong client relationships and make a real impact in custom product sales. The role involves a combination of new business development and account management, focusing on building a strong book of business and maintaining client satisfaction. This is a fantastic opportunity to grow your career with a third-generation family-owned company that offers great benefits, generous time off, a supportive work environment, and opportunities for professional development.
Customer Service Rep Requirements:
- 3+ years of experience in a customer service role, preferably with order processing or order management experience
- Strong phone presence and excellent communication skills
- Ability to think on your feet, solve problems quickly, and handle multiple tasks in a fast-paced environment
- Professional demeanor, with a high level of energy and ambition
- BA Degree preferred, but experience is highly valued over education
- Willingness to learn and adapt to the custom packaging industry, with training provided
Customer Service Rep Responsibilities:
- Handle all client details after they are brought on by the sales team, ensuring smooth and ongoing communication
- Process orders efficiently and accurately using CRM and order processing tools
- Manage heavy client interaction, addressing requests, resolving issues, and ensuring client satisfaction
- Engage in business development activities to build and maintain a strong book of business, aiming to hit ambitious BD targets within the first year
- Provide exceptional customer service by problem-solving on the spot and maintaining a confident, professional demeanor
- Collaborate closely with other sales team members and departments to support overall business goals
Benefits:
- Medical, Dental and Vision insurance
- 401k plan
- Holidays off
- Generous PTO + PSL
- Stable work environment with in-house management
If you re ready to take your career to new heights in the custom packaging industry, apply now!
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