Please ensure Javascript is enabled for purposes of website accessibility

It s time to take a PROACTIVE APPROACH to your CAREER.

Make your next career move now.

It s the truth, many jobs are filled before they are even posted. This is the case of who you know, not what you know. If you choose to partner with us, you re in luck because we know many hiring managers and have inside tracks with potential employers due to our many years of recruiting experience.

Let s get to know each other. Whether you reach out to us directly or you ve been referred to us by one of our satisfied candidates or employer-clients, we take the time to get to know you.

After you send us your resume, we ll ask you to come to our office for a proper meeting. We want to get to know you and understand your personality as well as get an idea of your work habits and preferences. This is a vital part of our interviewing process that helps us connect you with companies that are a good fit and vice versa.

We fill full-time and part-time positions and everything in between.

If working full-time doesn t fit with your schedule, you might be right for a variety of other positions that we help fill.

  • Part-time
  • Full-time
  • Contract
  • Permanent
  • Contract-to-Permanent
  • Consulting

We offer amazing benefits for our contract & temp-to-hire employees.

We recognize the hard work and dedication of temporary employees who are on assignment through Boutique Recruiting. Click here to see what type of benefits you may be eligible for.

  • Part-time
  • Full-time
  • Contract
  • Permanent
  • Contract-to-Permanent
  • Consulting

Customer Service Lead

Port Washington, NY

Posted: 07/16/2024 Employment Type: Direct Hire Category: Customer Service/Call Center Job Number: a0CUm00000qokhgMAA Location Requirements: Onsite Industry: Other

Job Description

A leading wholesale distributor of paint, hardware and lumber is searching for a Customer Service Lead to join their team! This is a fully onsite position in Port Washington, NY where you ll be responsible for processing PO s from order taking all the way through to completion. This is a people-friendly, lead role that is perfect for a tech-savvy professional who's ready to dive into the world of paint, hardware, and lumber distribution and make a big impact on a brand that has an amazing team spirit and positive reputation in the marketplace!

Salary Range: $50,000 - $65,000 DOE

Customer Service Lead Requirements:

  • 3+ years of customer service experience, including at least 1 year in a lead or supervisory role
  • Proficiency in Excel and the ability to adapt to new and proprietary technologies
  • Exceptional communication skills, both over the phone and through email
  • Comfortable in a fast-paced setting, juggling multiple tasks and adapting to changing priorities as needed
  • Strong problem-solving skills to resolve issues efficiently and ensure customer satisfaction
  • Team-oriented, ready to support and collaborate with others
  • Experience in inside sales or upselling is preferred
  • Bilingual abilities in English/Chinese or English/Spanish are a plus

Customer Service Lead Responsibilities:

  • Lead and mentor a team of customer service representatives, providing guidance and support to ensure high performance and professional development
  • Oversee the efficient processing and management of customer orders across phone, email, fax, and online platforms from initiation to completion
  • Deliver superior customer service by addressing escalated inquiries, resolving complex issues, and maintaining high satisfaction levels through effective communication
  • Collaborate with sales, accounts payable, and logistics teams to ensure seamless order fulfillment and resolve any discrepancies
  • Identify opportunities for process improvements and implement strategies to enhance customer service efficiency and effectiveness
  • Identify opportunities for upselling and support sales objectives through proactive customer engagement
  • Utilize Excel and proprietary systems for accurate order entry, reporting, and data analysis
  • Navigate a fast-paced environment with agility, ensuring timely order processing and adapting to shifting priorities as needed
  • Investigate and resolve order or invoice issues, employing critical thinking to maintain accuracy and customer trust


  • Health, Dental and Vision insurance
  • 401K plan
  • Sick/Vacation days
  • Training and support
  • Growth opportunities
  • Bonus potential

Apply now!


Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Port Washington, NY

Begin your next career adventure in beautiful Port Washington, New York! Nestled along the Long Island Sound, this charming town offers a plethora of job opportunities waiting for you to explore. Located just a short drive from New York City, Port Washington provides the perfect balance of small-town charm and big-city perks. With its stunning waterfront views, vibrant arts scene, delectable seafood restaurants, and proximity to iconic landmarks like Sands Point Preserve and the Americana Manhasset shopping center, Port Washington is an ideal place to jumpstart your career. Come discover the unique culture and endless growth possibilities this enchanting location has to offer.
Boutique Recruiting

5-Star Reviews from Our Candidates