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Customer Service Lead

Port Washington, NY

Posted: 07/16/2024 Employment Type: Direct Hire Category: Customer Service/Call Center Job Number: a0CUm00000qokhgMAA Location Requirements: Onsite Industry: Other

Job Description

A leading wholesale distributor of paint, hardware and lumber is searching for a Customer Service Lead to join their team! This is a fully onsite position in Port Washington, NY where you ll be responsible for processing PO s from order taking all the way through to completion. This is a people-friendly, lead role that is perfect for a tech-savvy professional who's ready to dive into the world of paint, hardware, and lumber distribution and make a big impact on a brand that has an amazing team spirit and positive reputation in the marketplace!

Salary Range: $50,000 - $65,000 DOE

Customer Service Lead Requirements:

  • 3+ years of customer service experience, including at least 1 year in a lead or supervisory role
  • Proficiency in Excel and the ability to adapt to new and proprietary technologies
  • Exceptional communication skills, both over the phone and through email
  • Comfortable in a fast-paced setting, juggling multiple tasks and adapting to changing priorities as needed
  • Strong problem-solving skills to resolve issues efficiently and ensure customer satisfaction
  • Team-oriented, ready to support and collaborate with others
  • Experience in inside sales or upselling is preferred
  • Bilingual abilities in English/Chinese or English/Spanish are a plus

Customer Service Lead Responsibilities:

  • Lead and mentor a team of customer service representatives, providing guidance and support to ensure high performance and professional development
  • Oversee the efficient processing and management of customer orders across phone, email, fax, and online platforms from initiation to completion
  • Deliver superior customer service by addressing escalated inquiries, resolving complex issues, and maintaining high satisfaction levels through effective communication
  • Collaborate with sales, accounts payable, and logistics teams to ensure seamless order fulfillment and resolve any discrepancies
  • Identify opportunities for process improvements and implement strategies to enhance customer service efficiency and effectiveness
  • Identify opportunities for upselling and support sales objectives through proactive customer engagement
  • Utilize Excel and proprietary systems for accurate order entry, reporting, and data analysis
  • Navigate a fast-paced environment with agility, ensuring timely order processing and adapting to shifting priorities as needed
  • Investigate and resolve order or invoice issues, employing critical thinking to maintain accuracy and customer trust

Benefits:

  • Health, Dental and Vision insurance
  • 401K plan
  • Sick/Vacation days
  • Training and support
  • Growth opportunities
  • Bonus potential

Apply now!

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About Port Washington, NY

Begin your next career adventure in beautiful Port Washington, New York! Nestled along the Long Island Sound, this charming town offers a plethora of job opportunities waiting for you to explore. Located just a short drive from New York City, Port Washington provides the perfect balance of small-town charm and big-city perks. With its stunning waterfront views, vibrant arts scene, delectable seafood restaurants, and proximity to iconic landmarks like Sands Point Preserve and the Americana Manhasset shopping center, Port Washington is an ideal place to jumpstart your career. Come discover the unique culture and endless growth possibilities this enchanting location has to offer.
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