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Customer Service Agent
Job Description
A leading e-commerce company in the skin care industry is searching for a Customer Service Agent to join their team in Chatsworth, CA! They are looking for a friendly and customer service-oriented individual to handle customer inquiries, process orders, manage returns and overall ensure total customer satisfaction. The company offers a warm and open work atmosphere where there is lots of support and flexibility offered to the employees. This exciting entry-level opportunity is perfect for a personable and easy-going professional who wants to join a cutting-edge company that is #1 in the US in their industry and continuing to grow fast!
Pay Range: $18 - $25/hr DOE
Responsibilities:
- Manage 20-50 calls and emails daily, providing product information and assistance
- Process customer orders, invoicing, create shipping labels, and handle returns
- Resolve customer complaints and issues professionally
- Follow up with potential clients to secure orders
- Work within MS Office and Word
Requirements:
- Minimum 1 year of customer service experience (call center or hospitality is preferred)
- Strong communication skills and phone etiquette
- Proficient in MS Word and Outlook
- Spa and salon product knowledge is a plus
Benefits:
- Competitive salary
- 100% Medical, Dental and Vision coverage
- PTO/PSL
- Paid holidays
- 401K plan with match
- Lunch and snacks provided
- Family-oriented workplace
- #1 in US within industry
If you are passionate about customer service, thrive in a fast-paced e-commerce environment, and want to be part of a friendly and supportive team of talented co-workers, apply now!
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