Posted 04/27/2026
Job Number: 16240

Customer Service Manager

Allen, Texas Onsite

Industry:  Manufacturing

Job Category: Customer Service

Job Type:  Direct Hire

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Job Description

Position Title: Customer Service Manager

The role of Customer Service Manager is critical in fostering a positive experience for clients while enhancing team performance. This position requires a leader who can navigate diverse personalities within the team and drive a culture of collaboration and excellence. The individual will be responsible for managing a group of customer service representatives, ensuring that they are aligned in their approach to customer care. The ideal candidate will embrace change and be committed to streamlining processes to improve efficiency. A strong focus on developing team members and maintaining a supportive work environment is essential for success in this role.

Customer Service Manager Responsibilities:

  • Oversee daily operations of the customer service department
  • Lead and develop a team of customer service representatives
  • Implement standard operating procedures to streamline processes
  • Foster a positive culture and enhance team collaboration
  • Act as a change agent to drive improvements within the department

Customer Service Manager Requirements

  • 5+ years of experience in customer service
  • 3+ years in a management role
  • General ERP experience, specifically with SAP B-1
  • BA Degree required; strong candidates without a degree may be considered
  • Additional management experience is preferred

Benefits:

  • 100% medical coverage for employee and family
  • 401k with company match
  • PTO of 160 hours starting, including sick time

If you are a Customer Service Manager looking to take the next step in your career, apply now! #LI-LO1

Job ID: a0CUm000048lWPQMA2

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