Posted 04/27/2026
Job Number: 16343

Sales Operations Specialist

San Diego, California Hybrid

Industry:  Other

Job Category: Administrative

Job Type:  Direct Hire

Salary:  $75,000 - $80,000 / Annually

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Job Description

Position Title: Sales Operations Specialist

The Sales Operations Specialist plays a vital role in supporting sales execution and collaborating with the sales engineering team on various activities. This position demands versatility, effective communication, and strong organizational skills to facilitate interactions among sales, operations, and engineering teams. The successful candidate will be responsible for managing customer inquiries and basic bills of materials while providing exceptional service to uphold the company’s reputation. This role involves navigating a multi-stakeholder environment and requires a proactive approach to problem-solving and task management.

Salary Range: $75,000 – $80,000 / Year DOE

Sales Operations Specialist Responsibilities:

  • Provide support to assigned Sales Engineers by processing orders, generating quotes, and responding to customer requests for sales documentation
  • Act as the primary partner to assigned Sales Engineers in all sales operations and custom production functions
  • Utilize Salesforce.com for task assignments, custom production management, and lead follow-up
  • Employ NetSuite for order entry, inventory management, and customer profile updates
  • Manage custom production quoting, estimating, and project planning
  • Create and maintain comprehensive project plans, revising as necessary to meet changing requirements
  • Prepare cohesive packets for product and systems teams, including logistical details
  • Keep stakeholders informed on delivery schedules and order changes
  • Escalate project conflicts to management as needed
  • Coordinate large fulfillments and necessary paperwork for shipments
  • Answer and delegate inbound phone calls
  • Vet and qualify new inquiries through various channels
  • Escalate technical issues to the Technical Support Team
  • Develop proficiency in basic lighting and electrical engineering principles to assist customers
  • Respond promptly to all email requests to ensure customer satisfaction
  • Maintain organization to efficiently manage multiple tasks

Sales Operations Specialist Requirements:

  • 3+ years of operations or sales support experience with a focus on attention to detail and customer satisfaction
  • Bachelor’s degree is required
  • Experience with Salesforce, NetSuite, Microsoft 365, Teams, and SharePoint
  • Experience in a Business-to-Business environment with a multi-stakeholder approach
  • Self-starter with a positive attitude and ability to anticipate needs
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint)
  • Detail-oriented, organized, and accurate
  • Excellent communication skills, both written and oral, with a professional phone manner
  • Ability to engage and build relationships with key decision-makers
  • Previous experience with NetSuite, Salesforce, and SharePoint is preferred
  • Experience in the Business-to-Business industry where physical products are manufactured or delivered on a timeline is preferred

Benefits:

  • Employer covers 50% of medical premiums for employees and dependents
  • 401K plan eligibility after 30 days with automatic enrollment
  • PTO increases from 18 days in the first year to 23 days after five years
  • Tuition reimbursement for continuing education up to $500 per year
  • Flexible work arrangements with some in-office requirements
  • Dog-friendly workplace with vaccination requirements

If you are a Sales Operations Specialist looking to take the next step in your career, apply now! #LI-MC1

Job ID: a0CUm00004BZ75YMAT

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