Posted 01/20/2026
Job Number: 15326
Patient Services Facilitator
New York, NY • Onsite
Industry: Healthcare
Job Category: Administrative
Job Type: Direct Hire
Salary: $50,000 - $50,000/Annually
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Job Description
A mission-driven nonprofit outpatient behavioral health organization is seeking a Patient Services Facilitator. The Patient Services Facilitator plays a critical role in ensuring a seamless experience for patients within a healthcare setting. This position requires a bilingual individual who excels in customer service and demonstrates a strong commitment to patient care. The facilitator is tasked with navigating the complexities of patient needs, which can vary significantly. Attention to detail is paramount, particularly in a high-needs community where clear communication and understanding of services offered are essential. A successful candidate will thrive in an environment that demands both independent work and teamwork, contributing to a culture of trust and reliability.
Salary Range: $50,000 / Year
Patient Services Facilitator Responsibilities:
- Answer calls and emails from patients
- Triage patients to assess their needs and ensure appropriate services
- Screen insurances for eligibility and coverage
- Schedule and reschedule patient appointments
- Complete necessary documentation in the medical record system
- Collaborate with the team via Zoom throughout the day
Patient Services Facilitator Requirements:
- Bilingual in English and Spanish
- High school diploma required
- Minimum of one year of customer service experience
- Experience in the medical, legal, or insurance fields, demonstrating understanding of discretion and confidentiality
- Bachelor’s degree preferred
- Experience in behavioral health services preferred
- Familiarity with electronic health records or CRM systems preferred
Benefits:
- 15 PTO days accrued per year.
- 12 sick days per year, front-loaded and pro-rated.
- 9 holidays per year.
If you are a caring Patient Services Facilitator looking to take the next step in your career, apply now! #LI-KR1
Job ID: a0CUm00003g1ebGMAQ
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