A leading manufacturer of precision-engineered gears and gearboxes is seeking an experienced and results-driven Inside Sales Manager to lead their inside sales and customer service operations. In this role, you will oversee a team of estimators and customer service professionals, ensuring accurate quoting, responsive client support, and seamless coordination with production and engineering teams. You will play a vital role in optimizing the customer experience and supporting business growth through proactive communication, efficient systems management, and strategic deal support. This is an exciting opportunity for a candidate with a strong background in gear manufacturing and a passion for team leadership, customer satisfaction, and operational excellence.

Salary Range: $130,000 – $160,000 / year DOE

Inside Sales Manager Responsibilities:

• Lead and manage the inside sales and customer service team
• Oversee estimation and quoting processes to ensure timely and accurate bids
• Support outside sales with client communication, technical clarification, and quote reviews
• Track and follow up on all bids, RFQs, and customer inquiries through CRM
• Maintain detailed records of customer communications and status updates
• Coordinate with production and engineering to ensure accurate delivery schedules and expectations
• Manage house accounts and long-term client relationships
• Review client portals daily for delivery metrics, updates, and scheduling changes
• Track booking activity and prepare sales activity reports
• Identify and assign resolution tasks for customer issues with clear owners and deadlines

Inside Sales Manager Requirements:

• 5+ years of inside sales or sales support experience, preferably in a manufacturing setting
• 3+ years of experience in the gear or custom gearbox manufacturing industry
• Proven experience managing a team
• Strong knowledge of purchase orders, requests for quote, and technical quoting
• Proficiency in CRM systems, ERP tools, and Microsoft Office Suite
• Excellent communication and organizational skills
• Ability to multi-task and thrive in a fast-paced, technical environment
• Strong follow-through and attention to detail
• Bachelor’s degree is preferred
• Experience supporting outside sales teams and working across departments is a plus

Benefits:

• Competitive base salary and performance-based bonuses
• Weekly pay schedule
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Fantastic PTO
• Career growth opportunities into outside sales or senior leadership

Apply now!

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