Posted 08/12/2026
Job Number: 17479
Residential HVAC Service Manager
Newport News, Virginia • Onsite
Industry: Utilities
Job Category: Technical
Job Type: Direct Hire
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Job Description
Position Title: Residential HVAC Service Manager
About: Build something bigger than a job with an established full-service HVAC contractor serving the Virginia Peninsula. With approximately $8.5M–$9M in company revenue and a strong existing service infrastructure, the company designs, installs, repairs, and maintains residential and commercial climate control systems across Newport News, Hampton, York County, Gloucester, and the Northern Neck. The organization offers a family-oriented, hands-on environment where dependable professionals are trusted with real autonomy, supported by an involved owner, and given the opportunity to make a measurable impact on the growth of the business.
Salary: $70,000–$80,000 base salary and $200k +OTE with Commission
Responsibilities:
- Lead residential service operations and ensure efficient completion of daily calls
- Coach technicians, provide technical support, and manage escalations
- Partner with dispatch to improve scheduling, routing, and department efficiency
- Resolve customer concerns and maintain strong customer relationships
- Oversee service paperwork, contracts, parts, and documentation
- Support repair and replacement sales while identifying revenue opportunities
- Drive department growth through strong leadership and operational improvements
Requirements:
- 10+ years of HVAC experience with strong residential service expertise
- Proven troubleshooting and diagnostic skills
- Experience leading, mentoring, or managing HVAC technicians
- Strong customer service, communication, and problem-solving abilities
- Experience supporting repair and replacement sales
- Self-motivated, dependable, and able to make independent decisions
- Service management and revenue-growth experience preferred
- Must be willing to travel/drive for more than an hour for routes
Benefits
- Company vehicle and gas card with paid travel time
- Health insurance through Sentara + Dental + Vision
- 401(k)
- Two weeks of accrued PTO to start, paid major holidays, annual reviews, Christmas bonus, spiffs, and additional bonus opportunities
Ready to take ownership of a growing HVAC service operation and build your earning potential alongside it? Apply today to bring your technical expertise and leadership skills!
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Job ID: a0CUm00004rKVKMMA4
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